WFM Business Intelligence Analyst (Payments)

Location: Quezon City, Philippines

Company

hirify.global provides payment technology and software solutions for credit, debit, prepaid, and merchant services, serving millions of consumers, businesses, and financial institutions worldwide.

What you will do

• Develop strategic workforce insights to improve operational efficiency and resource allocation across contact center and back-office functions.
• Transform workforce, operational, and financial data into executive recommendations for staffing strategies, organizational decisions, and investments.
• Analyze performance trends and identify opportunities for measurable efficiency and cost improvements.
• Build and evolve business intelligence solutions and dashboards that provide leadership with visibility into key performance indicators.
• Maintain data integrity, governance, forecasting metrics, and analytics used for operational planning.

Requirements

• At least 3 years of experience in Workforce Management, Business Intelligence, Analytics, or a related field, preferably in large-scale contact center or back-office operations.
• Advanced SQL skills for querying, preparing, analyzing, and interpreting complex datasets.
• Strong experience with Power BI, Tableau, or similar business intelligence and visualization tools.
• Excellent analytical, problem-solving, root-cause analysis, communication, and stakeholder management skills.
• Ability to present complex findings and influence decision-makers across multiple organizational levels.

Nice to have

• Experience with Workforce Management platforms such as Genesys, NICE, Verint, Talkdesk, or AWS.
• Knowledge of merchant acquiring, card issuing, or broader payments operations.
• Bachelor’s degree in Business Administration, Finance, Mathematics, Data Science, or a related quantitative discipline.

Culture & Benefits

• Work with inclusive, global teams in the payments technology industry.
• Collaborate across borders and learn from experienced industry professionals.
• Operate in a culture focused on client needs, ownership, innovation, teamwork, and continuous improvement.
• Full-time employment with opportunities for professional growth.