[Rocket Now] Regional Merchant Operations Manager (Multiple Openings Across Levels/Regions)

Location: Must be able to work from an office in Tokyo, Osaka, Fukuoka, or Nagoya, Japan.

Company

CP One Japan, a wholly owned subsidiary of hirify.global, operates Rocket Now, a food delivery platform serving selected areas of Tokyo and pioneering Japan's delivery market.

What you will do

• Diagnose and improve merchant fulfillment metrics, including open rate, order acceptance rate, downtime, and scheduled hours.
• Advise restaurant partners on packaging, kitchen dispatch workflows, POS integrations, menu architecture, pricing, and promotional campaigns.
• Manage escalations involving live-order failures, store outages, and food or packaging quality complaints.
• Develop merchant growth, onboarding, activation, and retention strategies to increase GMV and reduce churn.
• Recruit, coach, and manage regional merchant operations specialists and field representatives.
• Set KPIs, establish SOPs and training programs, and build performance and career development processes.

Requirements

• Ability to work from an office in Tokyo, Osaka, Fukuoka, or Nagoya, Japan.
• 8+ years of total work experience, including 5+ years in food delivery, quick-commerce, on-demand delivery, or F&B retail operations.
• 3+ years of direct team management experience with a record of solving operational problems.
• Strong understanding of restaurant operations, POS integration, and last-mile delivery dynamics.
• Excellent interpersonal and communication skills in English and Japanese.

Nice to have

• Experience with BI tools such as Tableau, Power BI, or SQL, or CRM systems such as Salesforce.
• Background in management consulting, strategic operations, or fast-scaling technology startups.
• Strong local network and knowledge of the regional restaurant and F&B ecosystem.

Culture & Benefits

• Regular employment with a 3–6 month probationary period.
• Opportunity to lead innovation and take initiative in a customer-centered delivery business.
• Equal-opportunity workplace committed to fair and inclusive hiring under Japanese labor laws.

Hiring process

• Application review, first virtual interview, second virtual interview, and offer.
• The process may vary depending on the specific role and scheduling circumstances.