39 минут назад
Team Lead, Community Response (Trust & Safety)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Team Lead, Community Response (Trust & Safety): Leading an overnight Community Response team that handles safety incidents for consumers, dashers, and merchants with an accent on empathetic support, operational performance, and rapid risk mitigation. Focus on coordinating workflows, improving quality and speed metrics, analyzing performance data, and developing team members through in-person leadership.
Location: Tempe, Arizona, United States; onsite at the corporate Tempe office. Must live within a commutable 50 miles of the office. Overnight shift: Tuesday–Saturday, 8:00 p.m.–4:00 a.m. In-office days may change based on business needs.
Company
operates a platform connecting consumers, dashers, and merchants, with a Trust & Safety organization focused on protecting its community.
What you will do
- Lead Community Response representatives handling personal safety, threats, property damage, food safety, discrimination, and other platform incidents.
- Manage daily operations and team performance against quality, speed, operational KPI, and service-level targets.
- Provide in-person support, weekly one-to-ones, team meetings, real-time feedback, coaching, and employee development.
- Coordinate daily workflows and adjust resources to meet business service-level agreements.
- Create, distribute, and present performance reports to identify trends and improvement opportunities.
- Collaborate with cross-functional partners and make rapid decisions to mitigate safety risks.
Requirements
- Ability to work onsite in Tempe and live within a commutable 50 miles of the office.
- Availability for the overnight Tuesday–Saturday, 8:00 p.m.–4:00 a.m. shift, with occasional holidays and shifts outside the standard schedule.
- At least 2 years of people management or team lead experience.
- Experience motivating teams, setting targets, managing performance, and making decisions that balance quality and quantity.
- Experience with process improvement, data-informed decision-making, and complex spreadsheets in Excel; Google Sheets preferred.
- Knowledge of Salesforce and Chartio; experience in Trust & Safety, technology, logistics, customer support operations, or sales is preferred.
Culture & Benefits
- Collaborative, people-focused environment with direct coaching and employee development.
- Work focused on empathetic support for people affected by safety incidents.
- Opportunity to improve Trust & Safety operations while protecting the community.
- In-person collaboration with direct reports and cross-functional partners.
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