Senior Customer Experience Representative

Location: Pristina; full-time onsite position. 40 hours per week, with 8-hour evening or night shifts scheduled between 4 pm and 7 am.

Company

hirify.global provides restaurants with technology, services, and collective purchasing power to help them serve digitally minded customers and build lasting businesses.

What you will do

• Onboard new restaurant customers to the Phone product.
• Act as the dedicated point of contact and escalation point for new customers.
• Handle inbound calls and process orders accurately.
• Use internal browser-based systems to ensure seamless order transmission to restaurant partners.
• Collaborate with teams across the company and build strong relationships with shop partners.
• Resolve customer and operational challenges while maintaining exceptional service quality.

Requirements

• 3+ years of experience in account management, customer support, or customer success.
• Excellent verbal and written English communication skills.
• Experience with cross-functional collaboration and resolving complex issues.
• Ability to quickly learn and adapt to new browser-based systems.
• Ability to remain calm and composed in high-pressure situations.
• Positive, upbeat attitude and a self-motivated, team-oriented approach.

Nice to have

• Proficiency with Google Workspace tools.

Culture & Benefits

• Work in a high-growth, fast-paced organization.
• Collaborate with a data-driven team of problem solvers.
• Competitive salary and comprehensive benefits.
• Inclusive workplace that values diverse backgrounds, cultures, and perspectives.