Customer Service Executive (Call Center), Douala, Cameroon.

Location: Onsite in Douala, Cameroon

Company

hirify.global provides off-grid solar energy, appliances, and financing through distributed utility and pay-as-you-go models.

What you will do

• Manage high volumes of inbound and outbound calls while following established procedures, policies, and scripts.
• Resolve product and service questions by identifying customer needs, clarifying information, and expediting solutions.
• Conduct product and service quality surveys and record customer feedback.
• Screen callers, identify sales opportunities, and generate presales for field teams.
• Contact dormant and defaulting customers to support payment collection.
• Build customer relationships, repeat sales, and retention while working with sales and cross-functional teams.

Requirements

• Bachelor’s degree in Customer Service Management, Business, Sales, Marketing, or a related field.
• Residence in Douala, Cameroon and availability for onsite work.
• Fluency in written and spoken English and French is mandatory.
• Fluency in at least one local dialect, such as Pidgin, Duala, Bassa, or Bamileke.
• Good communication and social skills, with basic Microsoft Excel proficiency.
• Maximum of two years of experience in a similar role; call center experience is advantageous.

Culture & Benefits

• Professional growth in a rapidly expanding, high-social-impact industry.
• Open-minded and collaborative environment focused on innovation and social impact.
• Multicultural experience with colleagues from different geographies and backgrounds.
• Structured learning and development programs through the Sun Center for Leadership.