Senior Engineer, Core Support (Fintech)

Location: Lekki, Lagos, Nigeria

Company

hirify.global provides payment infrastructure enabling African and international consumers and businesses to send and receive cross-border payments.

What you will do

• Diagnose and resolve complex transaction-processing issues, middleware anomalies, and integration faults across distributed microservices.
• Build script-based automations that reduce repetitive support work and maintain monitoring across production payment systems.
• Lead high-severity incident resolution, coordinate cross-functional input, and close post-issue action items.
• Analyze transaction success rates, failure patterns, payment-rail performance, and provider reliability to support routing decisions.
• Manage and prioritize technical support tickets in Jira and HappyFox within defined SLAs, including complex-case triage and mentorship.
• Create runbooks, technical documentation, and integration guides while identifying and closing documentation gaps.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline.
• At least 5 years of experience in application support, DevOps, site reliability, payment operations, or technical operations.
• Experience with fintech or high-volume transactional platforms and demonstrated ownership of a domain or workstream.
• Experience troubleshooting databases, logs, transaction failures, and settlement discrepancies.
• ITIL Practitioner/Intermediate or an equivalent AWS/GCP certification is preferred.

Nice to have

• Previous mentoring or leadership experience in a support or operations team.

Culture & Benefits

• Work spans engineering, product, operations, and commercial functions.
• The role combines technical reliability engineering with payment operations and optimization.
• Autonomous ownership of documentation, processes, operational frameworks, and coverage gaps is expected.