обновлено 14 дней назад
Java Production Support
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Java Production Support (Java/Cloud): Supporting high-volume Java enterprise applications by investigating incidents, analyzing code and logs, and maintaining application stability with an accent on L2/L3 troubleshooting, production monitoring, and release support. Focus on resolving complex incidents, performing root cause analysis, improving observability, and coordinating sustainable fixes across development, infrastructure, database, and business teams.
Location: Bangalore, India. Shift timing: 6:30 AM to 3:30 PM EST.
Company
is a financial services technology company developing and supporting products in the core banking and payments domain.
What you will do
- Provide L2 support for Java-based production applications and resolve incidents within agreed SLAs.
- Investigate issues using application logs, monitoring tools, database queries, and code-level analysis.
- Coordinate with development, DevOps, infrastructure, middleware, database, and business teams on complex incidents.
- Monitor application health, batch jobs, interfaces, scheduled processes, and post-release functionality.
- Conduct root cause analysis, prepare incident reports, and identify patterns to prevent recurring issues.
- Support problem management, change management, release activities, on-call coverage, and critical incident response.
Requirements
- 7+ years of experience in application production support.
- Strong experience supporting Java/J2EE enterprise applications, including the ability to read and modify Java code.
- Experience with AWS cloud services, microservices, REST APIs, and high-volume customer-facing applications.
- Proficiency in SQL and database troubleshooting.
- Experience with monitoring and logging tools such as Splunk, CloudWatch, Dynatrace, or AppDynamics.
- Experience managing critical production incidents and major outages, with a good understanding of ITIL processes.
Culture & Benefits
- Work on challenging issues in financial services and technology.
- Build expertise in the core banking and payments domain.
- Access professional education and personal development opportunities.
- Work in an open, collaborative, entrepreneurial, and cross-functional environment.
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