Indirect Tax Tech Transformation Lead

Location: London, United Kingdom; work format: Hybrid

Company

hirify.global provides an autonomous tax operating system covering indirect tax identification, determination, e-invoicing, and returns across more than 120 countries.

What you will do

• Manage a portfolio of customers from onboarding and implementation through adoption, renewal, and expansion.
• Recommend adoption and usage best practices for hirify.global’s indirect tax solutions.
• Facilitate implementation projects by aligning platform capabilities with customer needs and priorities.
• Monitor account health, customer outcomes, satisfaction, and advocacy.
• Build relationships with customer champions, executive sponsors, and other key stakeholders.
• Identify upselling and cross-selling opportunities and relay customer product requests to the Product Team.

Requirements

• 5+ years of relevant experience in indirect tax process improvement, business, or industry.
• Experience with indirect tax, including Sales/Use Tax or VAT, and/or corporate indirect tax compliance.
• Exposure to tax process and operational assessments.
• Clear communication skills for engaging technical and non-technical stakeholders; project management experience is preferred.
• Ability to build collaborative relationships with customer champions and C-suite executives.
• Curiosity, problem-solving ability, adaptability, and interest in API-first products and fast-paced scale-up environments.

Culture & Benefits

• Opportunity to shape a newly established customer success function from the ground up.
• Entrepreneurial, creative, and execution-focused scale-up environment.
• Work with an international tax technology platform used by customers across more than 120 countries.