4 часа назад
CRM Operations Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
CRM Operations Manager (Braze/CRM): Building scalable CRM operations, governance, and campaign execution capabilities for customer communications with an accent on platform management, segmentation, scheduling, and cross-functional enablement. Focus on using campaign data and testing insights to optimise performance, improve adoption, and drive measurable customer impact.
Location: London, hybrid with 3 days in the office. The role does not offer visa or work permit sponsorship. An onsite task is included in the hiring process.
Company
is a financial services company providing insurance and car loans, with a mission to make migration easier.
What you will do
- Own and evolve CRM operations across the organisation.
- Build governance frameworks for campaign prioritisation, sequencing, and management.
- Enable stakeholders to use the CRM platform effectively while maintaining quality and consistency.
- Partner with teams across the business to improve customer communications and align priorities.
- Use data and testing insights to optimise CRM performance and measure impact.
- Manage campaign execution, including audience segmentation, scheduling, metadata, and platform operations.
Requirements
- Experience in CRM operations or CRM management within an in-house, technology-led business.
- Hands-on Braze experience, including CRM campaigns, segmentation, metadata, scheduling, and audience setup.
- Experience creating CRM governance and enabling other teams to use CRM effectively.
- Strong data literacy, including campaign and email test analysis and independent audience and segment creation.
- Experience using data tools or AI-assisted analysis to generate insights and support decisions.
- Self-directed, curious, collaborative, commercially minded, and comfortable owning ambiguous work.
Culture & Benefits
- Autonomy, ownership, and a focus on collective success.
- Performance-based bonus scheme.
- Private medical insurance and mental health support.
- Personal learning budget and two dedicated learning and development days per year.
- Monthly flexible benefits budget.
- 25 days of holiday plus bank holidays and four weeks of work from anywhere per year.
Hiring process
- Initial Talent Acquisition call via Zoom.
- Past experience interview with the Hiring Manager via Zoom.
- Two-hour onsite task followed by a culture interview with a senior lead.
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