16 часов назад
Implementation Officer (Rivers)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Implementation Officer (POS onboarding): Guiding retail customers through Moniebook POS setup, training, and adoption with an accent on tailored onboarding plans, usage monitoring, and customer enablement. Focus on diagnosing onboarding challenges, resolving technical issues, tracking product adoption, and delivering well-documented handoffs to Account Managers.
Location: Hybrid role based in Rivers State, specifically Obio-Akpor, Port Harcourt, or Ikwerre, Nigeria
Company
is an African financial platform providing payments, banking, credit, cross-border, and business management tools, including Moniebook POS for retail businesses.
What you will do
- Design and execute tailored onboarding plans that move new retail customers from signup to operational use of Moniebook POS.
- Guide customers through POS setup and configuration based on their operational workflows.
- Deliver one-on-one and group training sessions for retail staff on product features and best practices.
- Monitor transaction volume, feature adoption, engagement, and onboarding progress; intervene when customers show low adoption.
- Resolve user, configuration, and technical issues, escalating complex cases to Product or Engineering while maintaining customer communication.
- Document onboarding activity and customer insights, then provide structured handoffs and feedback to Account Management and Product teams.
Requirements
- Based in Rivers State, specifically Obio-Akpor, Port Harcourt, or Ikwerre, Nigeria.
- 2–4 years of experience in customer onboarding, customer success, implementation, or account management.
- Experience onboarding customers to software platforms and driving product adoption.
- Excellent communication, presentation, teaching, problem-solving, and analytical skills.
- Strong organization, ownership, adaptability, and ability to manage multiple onboarding projects.
- Bachelor’s degree in Business, Technology, Communication, or a related field, or equivalent experience; technical comfort with software tools.
Nice to have
- Experience creating training materials, documentation, or knowledge-base content.
- Exposure to SaaS onboarding methods, customer health scoring, or customer-success practices.
Culture & Benefits
- People-first culture focused on employee well-being, inclusion, and collaboration.
- Learning and development environment with knowledge sharing and training.
- Attractive salary with pension, health insurance, annual bonus, and other benefits.
Hiring process
- Preliminary phone call with a recruiter.
- Interview with the hiring team.
- Interview with a member of the executive team.
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