Implementation Officer (Fintech)

Location: Hybrid role based in Delta State, Nigeria — Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, or Uvwie. Candidates should indicate their preferred location.

Company

hirify.global is an African financial platform providing payments, banking, credit, cross-border, and business management tools, including Moniebook POS for retail businesses.

What you will do

• Design and execute tailored onboarding plans for new retail customers, including milestones, timelines, and success metrics.
• Guide customers through Moniebook POS setup and configuration for their operational workflows.
• Deliver one-on-one and group training to retail staff on POS features, best practices, and workflows.
• Monitor transaction volume, feature adoption, usage data, and engagement signals, intervening when adoption is low.
• Resolve onboarding issues, escalate complex technical problems to Product or Engineering, and maintain customer communication.
• Document onboarding progress and customer insights, complete account-manager handoffs, and share feedback to improve the product and onboarding process.

Requirements

• 2–4 years of experience in customer onboarding, customer success, implementation, or account management, preferably in SaaS, retail technology, or POS systems.
• Demonstrated experience onboarding customers to software platforms and driving product adoption.
• Strong communication, presentation, problem-solving, analytical, and troubleshooting skills.
• Customer-first, empathetic, organised, proactive, and adaptable approach with the ability to manage multiple onboarding projects.
• Technical aptitude and comfort with software tools.
• Bachelor’s degree in Business, Technology, Communication, or a related field, or equivalent experience.

Nice to have

• Experience creating training materials, documentation, or knowledge-base content.
• Exposure to SaaS onboarding methodologies, customer health scoring, or customer-success best practices.

Culture & Benefits

• People-first culture focused on wellbeing, inclusion, and collaboration.
• Learning and development environment with knowledge sharing and training.
• Salary, pension, health insurance, annual bonus, and other benefits.

Hiring process

• Preliminary phone call with a recruiter.
• Interview with the hiring team.
• Interview with a member of the executive team.