Senior Dispute Analyst (Payments)

Location: Taipei, Taiwan

Company

hirify.global delivers payment solutions focused on secure, seamless, and innovative payment experiences worldwide.

What you will do

• Lead complex chargeback and arbitration cases, delivering accurate and timely dispute resolutions.
• Analyze transaction patterns to identify risk and improve the consistency and effectiveness of dispute operations.
• Provide insights and recommendations that support compliance, reduce financial exposure, and improve business decisions.
• Review case documentation and ensure adherence to regulatory and card network requirements.
• Share expertise, guide colleagues through complex scenarios, and support team capability and service outcomes.

Requirements

• Bachelor's degree or equivalent experience.
• 2–3 years of relevant experience in dispute resolution, chargebacks, card payments operations, or banking.
• Ability to analyze complex transaction activity, interpret findings, and make accurate, compliant decisions.
• Strong knowledge of card network regulations and industry dispute processes.
• Ability to manage competing priorities, exercise initiative, and maintain accuracy in a fast-paced environment.
• Strong communication and collaboration skills.

Nice to have

• Experience managing disputes through the full association lifecycle, including arbitration and final rulings.
• Experience identifying operational trends and recommending process improvements.
• Experience coaching, mentoring, or informally leading colleagues.

Culture & Benefits

• Inclusive and global working environment.
• Opportunities to learn from experienced payments professionals.
• Exposure to cross-border collaboration and evolving payment solutions.
• Culture focused on client thinking, ownership, innovation, teamwork, and continuous improvement.