Offline Customer Support Officer (Fintech)

Location: Onsite at Beside Presidential Lodge off Shendam Road, Lafia, Nasarawa, Nigeria

Company

hirify.global is an African fintech serving more than 10 million business and individual accounts and processing billions of Naira in monthly transactions.

What you will do

• Serve as the first point of contact for walk-in customers and respond to enquiries through WhatsApp groups.
• Provide accurate, timely support for customer enquiries, technical issues, and service requests.
• Log customer interactions and support requests for tracking and follow-up.
• Coordinate with internal teams and escalate complex or unresolved issues to the Regional or State Team Lead.
• Collect customer feedback, identify needs, and offer appropriate solutions.
• Maintain customer relationships while protecting confidential and private information.

Requirements

• 1–2 years of relevant customer service or customer support experience.
• BSc or HND minimum qualification.
• Completed NYSC or holds a valid exemption or exclusion certificate.
• Excellent written and verbal communication skills for walk-in and WhatsApp support.
• Strong problem-solving, empathy, emotional intelligence, attention to detail, and cross-functional collaboration skills.
• Strict adherence to communication scripts, operational procedures, data privacy, and confidentiality guidelines.

Culture & Benefits

• Competitive compensation and benefits.
• Career growth opportunities.
• Support for professional development.
• Work aligned with innovation, teamwork, and growth.