Offline Customer Support Officer (Borno)

Location: Onsite at No. 14 Sir Kashim Ibrahim Way, opposite General Hospital, close to Yasin Computers, Maiduguri, Borno State, Nigeria

Company

hirify.global is an African fintech serving more than 10 million business and individual accounts and processing billions of Naira in monthly transactions.

What you will do

• Serve as the first point of contact for walk-in customers and customers using WhatsApp platforms.
• Provide accurate and timely responses to customer enquiries and service requests.
• Log customer interactions and support requests for tracking and follow-up.
• Coordinate with internal teams to resolve issues and escalate complex or unresolved cases.
• Collect customer feedback and identify needs to support service improvements.
• Maintain clear communication, customer relationships, confidentiality, and data privacy.

Requirements

• 1–2 years of relevant customer service or support experience.
• BSc or HND qualification.
• Completion of NYSC or a valid exemption/exclusion certificate.
• Excellent written and verbal communication skills for walk-in and WhatsApp support.
• Strong problem-solving, issue-resolution, collaboration, documentation, and attention-to-detail skills.
• Adherence to operational procedures, data privacy, and confidentiality guidelines.

Culture & Benefits

• Competitive compensation and benefits.
• Career growth opportunities.
• Support for professional development.
• Work aligned with standards focused on innovation, teamwork, growth, and financial inclusion.