Offline Customer Support Officer (Benue)

Location: Onsite at No. 73 Iorchia Ayu Road, first floor, beside Sudo Pee Supermarket, Wurukum, Benue State, Nigeria

Company

hirify.global is an Africa-focused fintech serving more than 10 million business and individual accounts and processing billions of Naira in monthly transactions.

What you will do

• Serve as the first point of contact for walk-in customers and respond to customer enquiries through WhatsApp groups.
• Provide accurate, timely support for customer enquiries, technical issues, and service requests.
• Log customer interactions and support requests for tracking, follow-up, and reporting.
• Coordinate with internal teams and escalate complex or unresolved issues to the Regional or State Team Lead.
• Identify customer needs, provide suitable solutions, and build trust through clear communication.
• Collect customer feedback and contribute to service improvements while protecting customer information.

Requirements

• 1–2 years of relevant customer service or customer support experience.
• BSc or HND qualification.
• Completed NYSC or hold a valid exemption or exclusion certificate.
• Strong written and verbal communication skills for walk-in and WhatsApp support.
• Problem-solving ability, empathy, emotional intelligence, attention to detail, and effective cross-functional collaboration.
• Ability to follow operational procedures and maintain data privacy and confidentiality.

Culture & Benefits

• Competitive compensation and benefits.
• Career growth opportunities.
• Support for professional development.
• Work focused on improving financial services and customer experience across Africa.