Offline Customer Support Officer (Bayelsa)

Location: Bayelsa, Nigeria; onsite support for walk-in customers

Company

hirify.global is an Africa-focused fintech serving more than 10 million business and individual accounts and processing billions of Naira in monthly transactions.

What you will do

• Act as the first point of contact for walk-in customers and customers communicating through WhatsApp groups.
• Provide accurate, timely responses to customer enquiries, service requests, and technical issues.
• Log customer interactions and support requests thoroughly for tracking and follow-up.
• Coordinate with internal teams and escalate complex or unresolved issues to the Regional or State Team Lead.
• Collect customer feedback and identify appropriate solutions to improve satisfaction and service quality.
• Protect customer information by following communication scripts, operational procedures, confidentiality, and data privacy standards.

Requirements

• 1–2 years of relevant customer service or support experience.
• BSc or HND qualification.
• Completed NYSC or a valid exemption or exclusion certificate.
• Excellent written and verbal communication skills for walk-in and WhatsApp interactions.
• Strong problem-solving, issue-resolution, collaboration, empathy, and emotional intelligence skills.
• Meticulous documentation and data-logging skills with strict attention to operational procedures and confidentiality.

Culture & Benefits

• Competitive compensation and benefits.
• Career growth opportunities.
• Support for professional development.
• Work aligned with innovation, teamwork, and growth.