Customer Success Manager

Location: Based in Vienna, Austria

Salary: €45,000 per year

hirify.global is a leading software company for the real estate industry based in Vienna, developing innovative solutions to simplify and digitize work and communication processes.

Overview

As a Customer Success Manager, you will become an expert in digital real estate management. You will hold training and consulting sessions on using the hirify.global software, identify optimization potentials, and support customers in the correct application of the software even after the onboarding phase. You will also be trained to answer technical questions in first and second-level support.

What you will do

• Become an expert in digital real estate management.
• Conduct training and consulting sessions on hirify.global software.
• Identify optimization potentials and support customers post-onboarding.
• Become proficient in hirify.global software to answer technical support questions.
• Promote new products and modules and pursue upselling strategies.

Requirements

• Experience in direct B2B support.
• Advantageous: Industry experience in SaaS, real estate, consulting, or IT.
• Excellent communication skills and self-confidence.
• Quick comprehension and learning ability.
• Interest in new digital solutions and SaaS models.
• Technical affinity and proficiency in MS Office; experience with CRM systems is ideal.
• Excellent German and English skills in spoken and written form.

Culture & Benefits

• Efficient application process.
• Internal training and structured onboarding (Real Estate Academy).
• Responsible position in a fast-growing company.
• Digital-oriented company with modern software tools.
• Positive and open corporate culture with mutual respect.
• Flexible working hours.
• Snacks, drinks, and access to the company's own fitness center.

Hiring process

• Submit your application.
• If your profile is convincing, you will receive a call within 24 hours.
• You will be invited for a first online interview.
• You will be invited for a personal meeting on-site to see the workplace and meet colleagues.
• You will receive a call with a commitment within 2-4 days and a contract within 48 hours.