6 часов назад
Technical Onboarding Project Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Onboarding Project Manager (SaaS): Owning the end-to-end onboarding pipeline for WanderOS accounts from contract signing to first booking, with an accent on timelines, integrations, blockers, and customer communication. Focus on coordinating 40+ concurrent accounts, resolving PMS and asset issues, assigning site builds, and automating manual workflows with Engineering and Operations.
Location: Onsite in Austin, United States
Company
is building smart homes and a booking platform for the short-term rental industry, with an infrastructure designed to improve travel experiences.
What you will do
- Own the onboarding pipeline as the single source of truth for account stages, site stages, blockers, and go-live dates.
- Drive new OS accounts from closed-won to live pre-booking within 14 days or less.
- Triage and resolve PMS integration issues, missing assets, unresponsive property managers, and product gaps.
- Assign site builds based on builder capacity, skills, and customer context, while coordinating Sales, Site Builders, CSMs, Engineering, and Operations.
- Run weekly status cadences, communicate with customers during the build window, and manage risks and revision turnaround.
- Identify recurring blockers and partner with Engineering and Operations to automate onboarding workflows.
Requirements
- Strong project management skills across multiple workstreams, timelines, and stakeholders.
- Ability to manage 40+ concurrent accounts with accurate dates, statuses, and follow-ups.
- Technical and computer proficiency, including comfort with APIs, tool integrations, and learning new systems.
- Clear, concise written communication and a personable approach to customer and team relationships.
- Comfort working with Airtable, HubSpot, Slack, and Google Workspace.
- Ability to work onsite in Austin.
Nice to have
- 2–4 years of experience in customer onboarding, implementation, or project management at a fast-moving SaaS or hospitality company.
- Experience with PMS platforms such as Hostaway, Guesty, Track, Streamline, OwnerRez, or Escapia.
- Experience with vibe coding, LLMs, workflow automation, or building automations.
- Experience in vacation rental, short-term rental, or hotel industries.
Culture & Benefits
- Remote-first company with this role requiring onsite work in Austin.
- Lean team focused on impact rather than corporate overhead.
- Opportunity to launch products and processes affecting homes, travelers, and revenue.
- Equity from day one and direct access to leadership.
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