Consumer Complaints Compliance Manager

Location: San Francisco, United States; on-site in the office five days a week

Annual starting salary: $135,000–$160,000, plus equity and benefits.

Company

hirify.global is a program manager that partners with FDIC- and OCC-regulated issuing banks to design and deliver co-branded credit and debit card programs.

What you will do

• Own intake, triage, categorization, investigation, resolution, and documentation for direct and agency consumer complaints.
• Draft investigation summaries and clear, defensible consumer responses.
• Manage complaint deadlines, escalations, monthly reporting for bank partners, and quarterly findings for the Compliance Committee and Board.
• Analyze complaint trends and perform root cause analysis across servicing errors, product defects, disclosure gaps, workflows, and control failures.
• Drive corrective actions with Engineering, Product, Operations, and Customer Experience through validated closure.
• Improve complaint tooling, workflows, automation, procedures, templates, agent guidance, and examination readiness.

Requirements

• 4–7 years of experience in consumer compliance, complaint management, consumer advocacy, disputes, or a related function in banking, fintech, credit cards, lending, or payments.
• Hands-on experience investigating and resolving consumer complaints, including regulatory and agency complaints in a regulated financial services environment.
• Working knowledge of Regulation Z, Regulation E, Regulation B, UDAAP, FCRA, and FDCPA.
• Demonstrated root cause analysis and experience driving corrective action across functions without direct management authority.
• Excellent written communication, strong organization, and the ability to manage multiple matters with hard deadlines independently.
• Must work on-site in the San Francisco office five days a week.

Nice to have

• Experience with credit card issuing, co-branded card programs, CFPB portal complaints, or partner-bank complaint handling.
• Background in disputes, fraud, or servicing operations.
• Experience building or maturing a complaint management program.
• CRCM or another consumer compliance certification.
• Workflow automation experience and familiarity with AI tools.

Culture & Benefits

• Early-stage environment with significant ownership and processes to build from the ground up.
• Cross-functional work across Compliance, Customer Experience, Engineering, Product, Operations, and multiple bank partners.
• Meaningful start-up equity and 401(k) plan.
• 100% primary health, vision, and dental coverage; 75% dependent coverage.
• Catered lunches, $250 monthly commuter benefit, parental leave, flexible PTO with a minimum of 15 days off per year, Apple equipment, and team events.