Customer Support (Fintech)

Location: Relocation support is available for the employee and family, including flights, housing, visas, and legal assistance.

Company

hirify.global is a global fintech trading broker with more than 2,000 employees across 13 countries and over one million clients.

What you will do

• Process and resolve client requests through live chat, phone, and email while navigating multiple programs.
• Answer technical support questions and maintain accurate, client-focused communication.
• Escalate issues to the appropriate specialists through Salesforce or Jira and update clients on request status.
• Verify client documents for specific regions and prepare or interpret reports and documentation.
• Attend company seminars, complete required assessments, meet quarterly customer-service KPIs, and handle ad hoc tasks.

Requirements

• English and Amharic communication skills required.
• Strong client-facing and communication skills.
• Troubleshooting and multitasking abilities.
• Customer service orientation, self-motivation, and reliability.
• Bachelor’s degree in business administration or a related field.

Culture & Benefits

• Competitive salary with an annual performance bonus.
• Full relocation support for the employee and family, including flights, housing, visas, and legal assistance.
• Family health insurance covering medical, dental, vision, and mental health, plus life insurance.
• Learning opportunities, external courses, English lessons, and career and leadership development.
• 21 working days of annual leave, public holidays, and fully paid sick, maternity, and paternity leave.
• Meal and transport allowances, gym membership, wellness allowance, employee share scheme, and holiday flight and accommodation coverage after one year.

Hiring process

• Talent Acquisition interview followed by an English test.
• Written assessment, trainer interview, and final interview.