Onboarding & Implementation Manager

Location: In-office in Austin, United States

Company

hirify.global is a remote-first startup building smart homes and a booking platform for the short-term rental industry.

What you will do

• Own the onboarding pipeline as the source of truth for account stages, site stages, blockers, and go-live dates.
• Drive new accounts from closed-won to live pre-booking within 14 days or less.
• Triage and resolve blockers involving PMS integrations, missing assets, unresponsive property managers, and product gaps.
• Assign builds to Site Builders based on capacity, skills, and customer context, ensuring complete handoffs from Sales.
• Run weekly coordination with Site Builders, CSMs, Sales, Engineering, and Operations while maintaining delivery dates and communicating status.
• Identify recurring blockers and improve the workflow through process changes, automation, and product improvements.

Requirements

• Strong project management skills with the ability to manage multiple workstreams, timelines, and stakeholders.
• Ability to manage 40+ concurrent accounts with close attention to dates, statuses, follow-ups, and details.
• Clear, concise written communication and a customer-focused approach.
• Technical and computer proficiency, including comfort with APIs, tool integrations, and learning new systems.
• Experience with Airtable, HubSpot, Slack, and Google Workspace.
• Ability to work in-office in Austin.

Nice to have

• 2–4 years of experience in customer onboarding, implementation, or project management at a fast-moving SaaS or hospitality company.
• Experience with vacation rentals, short-term rentals, or hotels.
• Familiarity with PMS platforms such as Hostaway, Guesty, Track, Streamline, OwnerRez, or Escapia.
• Experience with workflow automation, vibe coding, or LLMs.

Culture & Benefits

• Lean startup environment focused on impact rather than corporate overhead.
• Opportunity to launch products and processes affecting homes, travelers, and revenue within a year.
• Equity from day one.
• Accessible leadership and close collaboration across functions.