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2 месяца назад

Customer Success Manager (AI)

Формат работы
hybrid
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
India
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Customer Success Manager (AI): Leading enterprise customers from AI adoption to measurable outcomes while managing a book of accounts and coaching a high-performing customer success team with an accent on adoption-led growth, expansion signals, and enterprise AI value. Focus on driving customer outcomes, generating CS-qualified leads without a sales quota, and improving collaboration with delivery teams and account executives.

Location: Bengaluru, India; hybrid structure with office days and remote days

Company

hirify.global is an enterprise software company providing an AI-agent platform that helps large organisations deploy AI agents in day-to-day operations.

What you will do

  • Own a portfolio of enterprise accounts and guide customers through onboarding, adoption, and growth.
  • Drive product adoption, identify expansion signals, and generate CS-qualified leads without a sales quota.
  • Coach the customer success team and improve operating practices.
  • Partner with delivery teams, account executives, and account managers to maintain continuous customer value.
  • Manage account details and communicate product value through measurable customer outcomes.

Requirements

  • 8+ years of overall experience, including 5–8 years in enterprise customer success.
  • Experience managing enterprise customers through onboarding, adoption, and growth.
  • Experience managing accounts averaging $100K–$250K in annual value and a total book of $2.5M–$5M.
  • Background at a company delivering AI solutions to enterprise clients.
  • Strong communication, hands-on account management, and attention to detail.

Nice to have

  • Consultative approach to customer guidance.
  • Ability to frame recommendations in terms of measurable business ROI.

Culture & Benefits

  • Zomato meal allowance and an extensive PTO policy.
  • Company-paid subscriptions to leading AI tools.
  • Hybrid work with office collaboration days and remote deep-work days.
  • Autonomy, ownership, and the opportunity to lead projects and make decisions.
  • Ideas are evaluated on merit rather than seniority.

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