Customer Success Specialist Mgr

Location: Mexico City, Mexico; hybrid work with adaptable hours and flexible work initiatives.

Company

hirify.global develops smart solutions that help organizations, employees, customers, and partners work more effectively.

What you will do

• Manage post-sale customer journeys for a segment of non-key accounts, including onboarding, adoption, renewals, and advocacy.
• Create and execute customer adoption, upsell, cross-sell, and retention plans while meeting related KPIs.
• Analyze usage patterns, resolve product adoption issues, and recommend configurations or solutions that improve customer outcomes.
• Gather customer feedback, represent the customer voice, and escalate concerns and product needs to appropriate internal groups.
• Collaborate with Customer Success, Sales, Marketing, Product, Professional Services, Engineering, Finance, Training, and Support teams.
• Develop lifecycle change-management plans and contribute templates and playbooks for the Customer Success Platform.

Requirements

• Bachelor’s degree or equivalent training and experience.
• 2–5 years of experience in vertical marketing, sales, and/or customer success.
• Strong technical acumen, communication skills, and the ability to learn quickly.
• Ability to synthesize complex data, develop recommendations, and create structured, actionable plans.
• Experience building relationships with sales and operations leaders and understanding relevant workflows or operations.
• Financial acumen for building ROI models.

Culture & Benefits

• Hybrid work and adaptable hours.
• Summer Flex Fridays and Focus Fridays.
• Annual companywide well-being day supporting work-life balance and revitalization.
• Collaborative environment focused on innovation, learning, and professional development.