2 месяца назад
Customer Success Implementation Engineer (CIAM)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Implementation Engineer (CIAM): Leading customer implementations of CIAM solutions with an accent on API integrations, SSO, user management workflows, and technical troubleshooting. Focus on configuring cloud-based deployments, resolving web security and integration issues, and enabling customers through training and technical documentation.
Location: Veszprém, Hungary (in-person) or Hungary (hybrid/remote)
Company
provides CIAM solutions for customer identity and access management.
What you will do
- Lead technical implementations of CIAM solutions and integrate them with existing customer systems.
- Define implementation goals, timelines, and success criteria with customers.
- Configure and deploy solutions, including API integrations, SSO, and user management workflows.
- Troubleshoot technical issues, escalate complex cases to engineering, and maintain customer communication.
- Deliver customer training, workshops, technical documentation, and environment-specific recommendations.
- Relay customer feedback to product and engineering teams while maintaining detailed interaction and issue records.
Requirements
- Strong understanding of HTTP and browser network traffic analysis.
- Experience using REST APIs from code.
- Knowledge of HTML5, CSS, web security, and common web vulnerabilities.
- Knowledge of OIDC, OAuth2, and SAML2 protocols.
- Experience with cloud computing and infrastructure technologies such as Kubernetes and Helm.
- High professionalism, attention to detail, and a track record of excellent customer service.
Nice to have
- Programming experience with JavaScript, TypeScript, and Node.js.
Culture & Benefits
- Full-time position with in-person, hybrid, or remote work options within Hungary.
- Close collaboration with Customer Success Managers and internal product and engineering teams.
- Customer-focused work involving training, workshops, and technical enablement.
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