Senior Director, Lead of Customer Operations (FPGA)

Location: San Jose, California, United States; onsite

Salary: $209.5K–$303.2K USD annually for the Bay Area, plus incentive opportunities based on individual and company performance.

Company

hirify.global is establishing itself as an independent semiconductor business focused on FPGA technology and commercial growth.

What you will do

• Lead a combined Customer Operations and Inside Sales organization of 35+ professionals and frontline leaders.
• Drive operational excellence across escalations, order support, issue resolution, service coordination, and inside sales engagement.
• Establish operating rhythms, performance metrics, service expectations, and management processes that improve speed, predictability, and quality.
• Partner with sales, sales operations, supply chain, finance, planning, customer service, and other stakeholders to improve commercial outcomes.
• Build scalable workflows, controls, and best practices while leading complex customer escalations.
• Develop organizational capability through coaching, talent development, succession planning, and leadership bench building.

Requirements

• Must be eligible for any required U.S. export authorizations.
• 15+ years of experience in customer operations, sales operations, inside sales, commercial operations, or related business leadership.
• 7+ years of people leadership experience, including managing managers and larger-scale teams.
• Experience in semiconductor, FPGA, or related technology industries, with familiarity with channel, distribution, and partner-led business models.
• Strong background in process improvement, escalation management, cross-functional execution, and customer engagement.
• Bachelor’s degree required; advanced degree preferred.

Nice to have

• Deep customer operations expertise combined with inside sales or commercial support leadership.
• Experience supporting complex customers, high-volume activity, and high-visibility business issues.
• Experience leading transformation, organizational change, or company stand-up environments.

Culture & Benefits

• High-visibility leadership role shaping Customer Operations and Inside Sales during hirify.global’s transition as an independent company.
• Opportunity to improve customer outcomes, commercial execution, and scalable operating models.
• Incentive opportunities reward individual and company performance.
• Work in a fast-paced, evolving, and highly matrixed environment.