LATAM Support Team Lead

Location: Buenos Aires, Argentina; on-site

Company

hirify.global develops technology that helps farmers and graziers run more productive and sustainable livestock operations through digitally managed grazing.

What you will do

• Build, hire, onboard, and develop hirify.global's first Support Specialists team in South America.
• Set team expectations, establish operating routines, coach performance, and build a high-performance support culture.
• Visit ranches and work with field teams to understand producer workflows, customer challenges, and opportunities to improve support.
• Own LATAM support operations and KPIs, including CSAT, response times, quality, cost to serve, reporting, and proactive customer outreach.
• Partner with Territory Managers, Account Managers, global Customer leaders, Product, and Engineering to improve regional customer outcomes.
• Work with the AI team to improve automation quality, AI-to-human support transitions, and daily workflows.

Requirements

• 3+ years of experience leading and developing teams in a customer-facing environment such as support, operations, or hospitality.
• Full professional fluency in Spanish and English is required.
• Professional conversations and interviews in English are required.
• Experience owning outcomes, making decisions amid shifting priorities, and balancing hands-on problem-solving with leadership.
• Understanding of ranching or livestock, ideally in the South American beef or dairy sector in Argentina, Uruguay, or Brazil.
• Strong judgment, clear communication, customer focus, curiosity, and an improvement mindset.

Nice to have

• Experience launching or scaling a new market, region, or 0-to-1 operation.
• Startup or high-growth environment experience.
• Experience with Intercom, Salesforce, or similar tools.
• Agtech, hardware, or field-deployed technology experience.
• Portuguese language skills.

Culture & Benefits

• Mission-driven work focused on improving farmers' livelihoods and sustainable livestock operations.
• High-performance culture with autonomy, learning, and ownership of challenging problems.
• Personal growth fund of $1,000.
• Diverse and inclusive workplace with opportunities for continuous development.

Hiring process

• Apply with a cover letter explaining interest in the role and hirify.global, together with a CV.
• The recruitment process includes interviews conducted in English.