Customer Success Lead

Location: Auckland, New Zealand; on-site

Company

hirify.global develops technology that helps farmers and graziers run more productive and sustainable grazing operations.

What you will do

• Facilitate the customer onboarding journey from sales handover through successful transition to Customer Success.
• Implement onboarding activities that support adoption of hirify.global’s products and meet customer needs.
• Serve as the primary contact for customers during onboarding, providing continuous guidance and support.
• Collaborate with Sales, Customer Success, Marketing, and Product to deliver a cohesive customer experience.
• Identify opportunities to improve onboarding efficiency and customer satisfaction.
• Monitor and report onboarding metrics, communicate outcomes, and ensure complete customer handovers.

Requirements

• Proven experience improving customer experiences across industries.
• Exceptional communication skills and a strong customer-centric approach.
• Critical thinking and the ability to resolve complex, unfamiliar customer challenges.
• Data and analytical skills for improving onboarding strategies.
• Organisational, time-management, and project-management skills, including the ability to manage projects end to end.
• Ability to work on-site in Auckland, New Zealand.

Nice to have

• Background in agriculture or relevant agricultural studies.

Culture & Benefits

• Office-first culture with working from the office as the default, while retaining flexibility when needed.
• High-trust, collaborative environment focused on in-person connection and learning.
• Mission-driven work supporting farmers’ livelihoods and more sustainable operations.
• Autonomy, mastery, and continuous professional development.
• $1,000 personal growth fund.
• Diverse and inclusive workplace.

Hiring process

• Submit a cover letter explaining interest in the role and working at hirify.global, together with a CV.