9 часов назад
Senior AI Implementation Manager
130 000 - 150 000$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior AI Implementation Manager (Conversational AI): Leading complex, high-impact client implementations of a conversational AI platform for financial institutions with an accent on project strategy, technical integrations, stakeholder alignment, and banking workflow requirements. Focus on designing nuanced solution configurations, mitigating delivery risks, developing test cases and documentation, and improving implementation processes.
Location: US Remote
Salary: $130,000–$150,000 annual base salary, plus equity
Company
builds AI solutions that help financial institutions improve customer support across digital and voice channels while augmenting staff capabilities.
What you will do
- Lead complex, high-visibility client implementations of a conversational AI platform from strategy through deployment.
- Define implementation sequencing, execution approaches, solution configurations, and tradeoffs with technical teams.
- Anticipate risks, drive mitigation plans, and align client, technical, product, and client success stakeholders.
- Develop test cases, improve documentation standards, and ensure operational, compliance, and user experience requirements are met for banking workflows.
- Advise clients on implementation best practices and act as an escalation point for complex challenges.
- Mentor Implementation Managers and improve implementation processes, tooling, and documentation.
Requirements
- Proven experience managing complex, cross-functional, client-facing projects.
- Strong technical aptitude with APIs, integrations, and system configurations.
- Strong ability to influence without authority and drive alignment across teams.
- Excellent communication skills, including translating technical concepts for non-technical stakeholders.
- Ability to work independently in ambiguous, fast-moving environments.
- Prior experience with credit unions or community banks is strongly preferred.
Nice to have
- PMP certification and/or an MBA.
- Experience with conversational AI, IVR, or contact center technology.
Culture & Benefits
- Remote work arrangement for the US-based role.
- Equity offered in addition to base salary.
- Work focused on improving customer support for financial institutions through AI.
- Emphasis on collaboration between people and AI.
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