10 часов назад
Senior Manager, Lifecycle Marketing (AI)
Мэтч & Сопровод
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Описание вакансии
Текст:
TL;DR
Senior Manager, Lifecycle Marketing (AI): Owning CRM and lifecycle strategy across seven DTC home brands, including email, SMS, push, cross-brand journeys, and an AI-powered CRM stack with an accent on customer lifecycle, segmentation, deliverability, compliance, and LTV growth. Focus on designing incrementality tests, querying Snowflake data, scaling Braze-based automation, and building lifecycle programs across complex multi-brand customer journeys.
Location: On-site, with a strong preference for the Denver, CO office. Applicants must be authorized to work full-time in the United States.
Salary: Competitive compensation.
Company
Brands operates a portfolio of seven DTC home brands: , Interior Define, Burrow, The Citizenry, The Inside, St. Frank, and The Expert.
What you will do
- Own lifecycle and CRM strategy across email, SMS, and push for all seven brands.
- Build journey architecture, lifecycle states, re-engagement programs, and cross-brand customer journeys.
- Manage a team of associates and provide indirect direction to a nearshore execution team.
- Partner with Product, Engineering, Brand, Creative, Data, and Analytics on journey sequencing, campaign deployment, measurement, and testing.
- Oversee deliverability, list health, consent hygiene, sender reputation, and email and SMS compliance.
- Manage Braze and evaluate adjacent lifecycle marketing tools.
Requirements
- 5–7+ years of experience in lifecycle, CRM, or retention marketing, including 1–2 years managing direct reports.
- Experience owning lifecycle or CRM programs across multiple brands or business lines.
- Technical fluency with Braze, HubSpot, and/or Klaviyo, plus triggered email and journey audit experience.
- Strong analytical skills, including Snowflake or similar data platforms, attribution, and incrementality testing.
- Experience building or rebuilding lifecycle programs and translating data into testing and journey roadmaps.
- DTC e-commerce experience is required, and applicants must already have full-time U.S. work authorization.
Nice to have
- Multi-brand experience.
- Experience with Rockerbox or similar attribution and measurement tools.
- Hands-on experience using AI tools such as Claude and Braze AI features to accelerate marketing workflows.
Culture & Benefits
- Full-time exempt employment with competitive compensation.
- Generous paid time off and volunteer days.
- Medical, dental, vision, and disability benefits.
- 401(k) with company match and paid parental leave.
- Free design services, furniture discounts, and merchandise or anniversary credits.
- AI-assisted tools are part of the working approach, with an emphasis on curiosity and adoption.
Hiring process
- Introductory interview followed by manager, technical, consumer insights and strategy, experiential and team, and leadership interviews.
- The experiential and team stage may include a take-home project, case interview, or live working session.
- Successful completion leads to an offer.
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