Claims Handler (Insurance)

Location: On site in Stoke-on-Trent; hybrid working available following probation

Company

hirify.global is a specialist professional services and technology firm serving insurance, financial services, public sector, and other highly regulated clients across ten countries.

What you will do

• Liaise with customers, insurers, suppliers, and colleagues nationwide.
• Analyse insurance policies to determine claim coverage and plan efficient claims processing.
• Set up claims, appoint contractors, update internal systems, and monitor claim progress.
• Keep policyholders informed through clear correspondence.
• Issue payments and arrange settlements.
• Ensure compliance with contractual and regulatory requirements while contributing to team and business success.

Requirements

• Customer-centric approach with strong communication and empathetic service skills.
• Ability to work effectively in a fast-paced environment and handle challenging conversations professionally.
• Strong attention to detail, numeracy, literacy, and IT skills.
• Proactive, adaptable approach to claims and customer situations.
• Availability for permanent full-time work, 37.5 hours per week.

Culture & Benefits

• Collaborative environment focused on innovation, professional development, and client service.
• Leadership training, funded professional qualifications, learning opportunities, and access to the hirify.global Innovation Lab.
• 5% employee and 5% employer pension contributions, life assurance, incentive plan, and enhanced family leave pay.
• 25 days of holiday, increasing with service, plus flexible benefits and holiday purchase options.
• Wellbeing centre, employee assistance programme, financial wellbeing support, retailer discounts, and flexible working policies.

Hiring process

• Application and CV review.
• Initial phone call and interview.
• Offer and hiring.