Team Lead, Technical Solutions (Payments)

Location: Hybrid, with 3 days per week in the Oakville, Ontario office on Tuesday, Wednesday, and Thursday

Salary: $100,000–$125,000 per year

Company

hirify.global provides cloud-based SaaS for public sector and government organizations, including procurement, budgeting, payments, grants management, and special education administration.

What you will do

• Lead customer discovery, requirements gathering, solution architecture, configuration, and implementation of payment solutions.
• Guide REST and SOAP API integrations, webhooks, custom configurations, troubleshooting, and technical reviews.
• Translate business problems into user stories, technical specifications, and architecture recommendations for development teams.
• Lead technical status calls, communicate project risks and progress, and manage multiple active customer projects.
• Serve as the team’s primary technical escalation point while coaching and mentoring Technical Solutions Specialists.
• Partner with product teams on feature implementation, proofs of concept, pilots, process improvements, and retrospectives.

Requirements

• At least 5 years of experience in Solutions Engineering, technical consulting, or similar customer-facing technical roles.
• Hands-on experience with REST/SOAP APIs, XML, JSON, webhooks, Postman, Git, distributed systems, database schemas, and microservice architecture.
• Ability to gather requirements, design integration solutions, troubleshoot complex issues, and explain technical concepts to non-technical stakeholders.
• Experience managing concurrent projects and stakeholders, with strong organization, prioritization, written communication, and public speaking skills.
• Experience collaborating with product teams on new feature development and implementation.
• Understanding of financial models and principles, particularly payment processing and settlement.

Nice to have

• SQL expertise for customer data reporting and analytics.
• Experience using AI technologies to design or optimize technical solutions.
• Experience in public sector or government technology.

Culture & Benefits

• Cross-functional environment with opportunities for professional growth and advancement.
• Flexible workday arrangements based on employee and role requirements.
• Health and dental benefits.
• Two additional wellness days each year.
• Community engagement and culture committees with regular events and activities.
• Accessible interview accommodations are available on request.