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обновлено 23 дня назад

CX Advisory Consultant (AI)

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Japan
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
CX Advisory Consultant (AI): Designing and scaling AI-powered customer experience transformations across APAC with an accent on journey design, automation, analytics, and executive stakeholder engagement. Focus on building transformation roadmaps, operationalising AI use cases, leading pilots and scaled rollouts, and quantifying business impact.

Location: Tokyo, flexible hybrid setup. Must be legally permitted to work in Japan. Travel within APAC up to 30% is required for customer meetings and strategic engagements.

Company

hirify.global provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for customer and employee experience transformation.

What you will do

  • Advise strategic customers across APAC on customer experience, digital, cloud, and automation transformation.
  • Identify high-value opportunities across digital, voice, and customer experience centre operations.
  • Build CX transformation roadmaps aligned with business goals, technology capabilities, data strategy, and AI readiness.
  • Translate strategy into delivery plans, backlogs, releases, pilots, governance, and measurable success metrics.
  • Design customer journeys and operational solutions using bots, agent assist, predictive routing, and workflow automation.
  • Lead workshops, executive briefings, change management, adoption programs, analytics, experimentation, and ROI measurement.

Requirements

  • Bachelor’s degree in Business, Technology, or a related field, or equivalent practical experience.
  • At least 3 years of consulting experience in CX, digital transformation, reporting and analytics, or customer experience operations.
  • At least 3 years leading large-scale CX, digital, or operational transformation projects with measurable business outcomes.
  • Strong knowledge of customer experience operations, KPIs, best practices, employee experience, and technology enablement.
  • Experience leading customer-facing workshops, executive presentations, and stakeholder engagement up to C-level, with familiarity with Agile practices.
  • Native-level Japanese and business-level English are required.

Nice to have

  • Experience with hirify.global Cloud or another leading CX platform.
  • Hands-on experience with AI and automation in CX, including bots, conversational design, agent assist, predictive routing, workflow automation, or LLM-enabled features.
  • Knowledge of data, NLP/NLU, prompt and response design, responsible AI, cloud integration patterns, and APIs.

Culture & Benefits

  • Work with AI-powered technology used by more than 8,000 organizations worldwide.
  • Flexible-first ways of working within a global organization.
  • Mentorship, learning programs, leadership development, and education support.
  • Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.

Hiring process

  • Application review by the Talent Acquisition team and hiring team.
  • Zoom interview followed by meetings with the hiring manager and interview panel.
  • Most processes include no more than five interviews before final steps are shared.

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