Administrative Coordinator

Location: Gulu, Northern Region, Uganda; hybrid workplace

Company

hirify.global combines technology with a global network of people to make unusable data usable and support real-world AI applications.

What you will do

• Provide first-line administrative and service desk support for Operations-related issues.
• Log, categorize, resolve, and escalate incidents and service requests through the ticketing system.
• Collect, organize, and help analyze Operations metrics to identify trends and improvement areas.
• Support employee engagement programs, events, and activities.
• Collaborate with cross-functional teams on engagement and operational projects.
• Contribute to improving service desk processes and maintaining knowledge-management content.

Requirements

• Diploma or Bachelor's degree in Business Administration, a related field, or equivalent practical experience.
• 1–2 years of experience in an administrative or office support role.
• Customer service, communication, planning, organization, and basic decision-making skills.
• Basic budgeting awareness and the ability to monitor data accurately under guidance.
• Basic knowledge-management skills, including maintaining and classifying content.
• Proficiency with G-Suite and standard office productivity tools.

Nice to have

• Exposure to employee engagement or event coordination.
• Familiarity with ticketing or service desk tools.

Culture & Benefits

• Mission-driven, people-centric, innovative, and globally connected work environment.
• Meaningful work focused on economic and social impact.
• Full-time fixed-term employment for an expected duration of six months.
• Market-competitive salary and quarterly variable compensation.
• Comprehensive medical cover and group life insurance.
• Personal development and professional growth opportunities.