Senior Quality Specialist

Location: Nairobi, Nairobi County, Kenya; hybrid workplace

Company

hirify.global combines technology with a global network of people to make unusable data usable and support AI-driven real-world impact.

What you will do

• Manage service levels by benchmarking SLA/SLO performance, analyzing delivery results, and identifying improvement actions.
• Contribute to quality management plans, conduct quality assurance reviews, and support corrective actions.
• Collect audit evidence, examine quality-control records, and identify non-compliance or abnormal occurrences.
• Develop, document, and implement changes through formal change-control procedures.
• Maintain and improve knowledge management systems, documentation, methods, and standards.
• Lead small collaborative projects and provide training and guidance on quality practices.

Requirements

• Bachelor’s degree in Quality Management, Business Administration, or a related field, or equivalent practical experience.
• 4–6 years of experience in quality management, quality assurance, or a related process or documentation role.
• Ability to independently plan projects, coordinate resources, track progress, and adjust plans.
• Experience leading data analysis and synthesizing complex information to support problem-solving and decision-making.
• Strong written and verbal communication skills, including reporting and presentations to stakeholders and senior management.
• Ability to lead small teams, delegate tasks, collaborate effectively, and monitor progress.

Nice to have

• Experience leading process improvement initiatives across teams or projects.
• Familiarity with quality management frameworks or standards such as ISO 9001.
• Experience mentoring or training junior colleagues on quality practices.

Culture & Benefits

• Mission-driven, people-centric, innovative, and globally connected working environment.
• Hybrid working model.
• Market-competitive salary with quarterly variable compensation.
• Comprehensive medical cover and group life insurance.
• Personal development and professional growth opportunities.