8 часов назад
Quality Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Quality Specialist (Quality Management/Quality Assurance): Supporting quality management, documentation, audits, service-level monitoring, and change control activities in a fast-scaling AI data operations environment with an accent on SOP development, quality evidence, and process improvement. Focus on analyzing operational data, coordinating stakeholder activities, examining records, and administering low-risk change requests.
Location: Nairobi, Nairobi County, Kenya. Workplace: Hybrid.
Company
combines technology with a global network of people to make unusable data usable and support AI-driven impact at scale.
What you will do
- Support quality management, quality control, inspections, and related reporting.
- Create and maintain work instructions, standard operating procedures, and quality documentation.
- Assist with formal audits and reviews by collecting evidence and examining quality control records.
- Monitor service delivery performance metrics and support planning for service-level deterioration or SLA breaches.
- Capture and classify specialist knowledge and contribute to training and knowledge sharing.
- Administer, track, log, and report on change requests, including standard low-risk changes.
Requirements
- Knowledge of quality management plans, standards, and procedures.
- Ability to create, update, and maintain clear work instructions, SOPs, and quality documentation.
- Ability to gather and organize data, perform basic data cleaning, and support data analysis.
- Strong problem-solving, communication, stakeholder engagement, collaboration, and planning skills.
- Bachelor’s degree in Quality Management, Business Administration, or a related field, or equivalent practical experience.
- 2–4 years of experience in quality management, quality assurance, or a related process or documentation role.
Nice to have
- Experience developing training materials or work instructions for operational teams.
- Familiarity with quality management frameworks or standards such as ISO 9001.
- Exposure to change control or knowledge management systems.
Culture & Benefits
- Mission-driven, people-centric, innovative, and globally connected work environment.
- Full-time fixed-term employee position with an expected duration of 9 months.
- Market-competitive salary and quarterly variable compensation.
- Hybrid working model.
- Comprehensive medical cover and group life insurance.
- Personal development and growth opportunities.
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