9 часов назад
Delivery Sector Lead
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Delivery Sector Lead (AI Service Delivery): Providing strategic oversight for a portfolio of client accounts while leading Delivery Owners and maintaining quality, growth, and SLA performance with an accent on governance, risk management, and cross-functional execution. Focus on developing global virtual teams, managing delivery and people-related change, and building talent and succession plans.
Location: Gulu, Northern Region, Uganda; hybrid workplace
Company
combines advanced technology with a global network of people to make data usable for AI and create economic and social impact.
What you will do
- Own strategic oversight and operational health for a portfolio of client accounts, supporting retention, growth, quality, and SLA performance.
- Maintain account governance, participate as a senior stakeholder in QBRs, and manage service-delivery risks and corrective actions.
- Plan people and resource deployment as the account portfolio grows.
- Lead, coach, and develop Delivery Owners, supporting performance, utilization, efficiency, and team satisfaction.
- Drive cross-functional collaboration, change management, and lessons learned across the wider business.
Requirements
- Senior leadership or management experience in a service-oriented environment.
- Experience leading teams virtually on a global scale and managing multiple priorities under pressure.
- Strong communication, attention to detail, proactive leadership, and cross-functional collaboration skills.
- Experience with career development plans, performance management, talent development, and succession planning.
- Understanding of business-to-business service environments and experience in service delivery, account management, or program management.
- Bachelor's degree in Business Administration, Operations Management, or a related field, or equivalent practical experience.
Culture & Benefits
- Mission-driven, people-centric, innovative, and globally connected work environment.
- Meaningful work focused on connecting people and technology.
- Market-competitive salary with quarterly variable compensation.
- Remote and home-working options, alongside the stated hybrid workplace.
- Comprehensive medical cover and personal development opportunities.
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