3 дня назад
Service Desk First Level Support Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Desk First Level Support Engineer (Service Desk/IT Support): Handling and coordinating incoming incidents and service requests for financial technology customers with an accent on SLA compliance, user management, and operational process documentation. Focus on screening and assigning requests, coordinating major incidents, and maintaining service processes in a customer-facing support environment.
Location: Hybrid, 16th Floor, AIA Tower, 8767 Paseo de Roxas, 1226 Makati City, Philippines
Company
provides wealth management technology and services for financial institutions, including private banks, wealth managers, investment managers, and retail and neo banks.
What you will do
- Screen, categorize, and assign incoming incidents and service requests.
- Ensure service delivery complies with customer contracts and SLAs.
- Perform user management tasks, including profile creation and maintenance.
- Coordinate the major incident process and operational requests.
- Document incoming requests and continuously revise process documentation.
- Participate in user recertification processes.
Requirements
- Experience in the service sector.
- Customer-oriented mindset with strong communication skills and the ability to quickly understand new concepts.
- Confident use of Microsoft Office 365, including Word, Excel, and PowerPoint.
- Fluent German and good English skills required.
- Flexibility and willingness to become familiar with unfamiliar topics.
Nice to have
- Previous experience in a similar service desk or support role.
- Service-sector experience in banking or IT.
- Experience with SLA management, escalations, and service boards.
Culture & Benefits
- Hybrid and flexible working arrangements are available for most employees.
- Support for work-life balance.
- Collaborative, supportive, and inclusive work environment.
- Equal-opportunity employment regardless of origin, age, gender identity, sexual orientation, or other personal characteristics.
- Opportunity to work with financial institutions across 's global offices.
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