Claims Appraiser - Auto Estimatics

Location: Remote-Field in San Fernando, California; candidates should reside within a commutable distance of the assigned territory. The role combines work from home with in-person appointments at body shops and customer locations and may require work outside the assigned territory.

Salary: $69,398.62–$91,000 per year, plus potential yearly incentive pay of up to 15% of base salary.

Company

hirify.global provides insurance and financial services focused on helping customers and communities through technology-enabled experiences.

What you will do

• Collect vehicle information from repair shops and customers and complete initial and supplemental estimates using photos or in-person inspections.
• Use automated estimating systems to prepare repair estimates and evaluate vehicle damage, causation, repairability, bids, and photo documentation.
• Provide technical support to claim handlers on vehicle repair issues.
• Explain coverage and guide insured customers through the claims process.
• Answer inbound and make outbound calls while addressing customer and repair-shop questions professionally.
• Handle inspections and claim-resolution discussions with customers who may express strong emotions or concerns.

Requirements

• Experience in auto collision repair, auto damage estimating, and/or auto insurance appraisal.
• Excellent customer service, critical thinking, decision-making, written communication, and verbal communication skills.
• Ability to multitask across technical platforms and demonstrate accountability and resourcefulness.
• Physical agility for stooping, bending, and some lifting when evaluating vehicle damage.
• Valid driver's license required.
• Successful completion of required training, applicable proficiency and licensing exams, Motor Vehicle Record checks, and background checks.

Nice to have

• Motor Vehicle Physical Damage Appraiser License.
• Knowledge of CCC One and/or Mitchell.
• I-CAR Platinum Certification.

Culture & Benefits

• Standard 38:45-hour work week with flexible shifts; overtime and irregular hours may be required based on business needs.
• Health, dental, vision, telemedicine, and mental health benefits, with hirify.global paying most of the healthcare premium.
• Training programs, tuition assistance, employee resource groups, and mentoring.
• Paid time off, up to 20 days initially, parental leave, paid holidays, life leave, bereavement leave, and community service or education support days.
• Financial coaching, fertility/IVF and adoption assistance, employee assistance programs, and a 401(k) with company contributions of up to 7% of salary.

Hiring process

• Applicants may be asked to complete new or additional pre-employment assessments.
• Required training, licensing examinations, Motor Vehicle Record checks, and background checks must be completed successfully.