22 часа назад
UX Researcher (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
UX Researcher (AI/SaaS): Leading end-to-end qualitative and evaluative research for digital customer engagement experiences in Genesys Cloud with an accent on enterprise users, complex workflows, and evidence-based product decisions. Focus on conducting interviews and usability studies, recruiting technical participants, mapping friction across integrations, and translating findings into actionable recommendations.
Location: Ireland; flexible work options include hybrid schedules, work-from-home flexibility, and onsite collaboration in the Galway office.
Company
develops Cloud, an AI-powered experience orchestration platform connecting people, systems, data, and AI for more than 8,000 organizations.
What you will do
- Lead end-to-end UX research studies, including planning, execution, synthesis, and recommendations.
- Conduct interviews, usability studies, concept testing, and rapid feedback sessions.
- Partner with Product Management, Design, Engineering, and Analytics during agile product cycles.
- Recruit and engage technical participants, including administrators, analysts, and data-focused users.
- Map workflows and identify friction across complex systems, integrations, and digital customer journeys.
- Translate research findings into evidence-based recommendations tied to customer and business outcomes.
Requirements
- 2–4 years of UX or product research experience.
- Hands-on experience with qualitative research methods and baseline quantitative and behavioral interpretation.
- Familiarity with Dovetail, Maze/Rally, Jira, Confluence, FigJam, and Figma.
- Knowledge of analytics and instrumentation fundamentals, including events, sessions, and data quality.
- Systems-thinking skills for understanding complex workflows and integrations.
- Strong communication, storytelling, synthesis, and stakeholder collaboration skills.
Nice to have
- Experience with SaaS, contact centre enterprise software, digital engagement, messaging, social, or omnichannel customer experience products.
- Research experience with customer service agents or users of web messaging, email, social messaging, or asynchronous messaging.
- Familiarity with channel management, routing, conversation management, or customer self-service workflows.
Culture & Benefits
- Flexible-first culture with work-from-home, hybrid, and onsite options.
- Continuous learning, mentoring, leadership development, and education support.
- Employer-supported pension scheme, annual bonus, private health insurance, and dental coverage.
- Income protection, life assurance, and financial planning resources.
- Paid maternity and paternity leave, volunteer time, August Free Fridays, and well-being resources.
Hiring process
- Application review by Talent Acquisition and the hiring team.
- Zoom interview followed by meetings with the hiring manager and interview team.
- Most processes include no more than five interviews before final steps.
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