обновлено 15 дней назад
Customer Service and Merchant Support Specialist (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service and Merchant Support Specialist (Fintech): Supporting end-to-end merchant and customer operations in Bangkok with an accent on payment inquiries, onboarding, KYM/KYC verification, fraud prevention, and regulatory compliance. Focus on investigating suspicious transactions, managing disputes and chargebacks, supporting Central Fraud Registry processes, and improving payment operations and service quality.
Location: Bangkok, Thailand
Company
Razer is a global gaming company operating across five continents and providing gamer-focused products and services.
What you will do
- Manage merchant and customer inquiries, operational issues, escalations, disputes, refunds, chargebacks, and settlement-related cases.
- Support merchant onboarding, implementation, operational readiness, and payment acceptance guidance.
- Coordinate KYM/KYC documentation collection and verification in line with internal and regulatory requirements.
- Assist with suspicious transaction investigations, fraud prevention activities, Central Fraud Registry processes, and regulatory case management.
- Monitor payment channels, participate in User Acceptance Testing, and provide operational feedback for product and feature improvements.
- Collaborate with Business Development, Risk, Compliance, Product, Engineering, and Operations teams to improve controls and service quality.
Requirements
- Bachelor’s degree in Business Administration, Finance, Economics, Information Technology, or a related discipline.
- At least 3 years of experience in merchant support, customer service, or payment operations.
- Experience working with cross-functional teams and handling complex operational situations.
- Strong analytical, problem-solving, communication, and interpersonal skills.
- Excellent communication skills in both Thai and English.
- Ability to manage multiple priorities independently and work rotating shifts as required by business operations.
Nice to have
- Experience with banks, SPS, payment gateways, e-wallets, or related payment ecosystems.
- Strong understanding of transaction flows, refunds, disputes, chargebacks, and settlement processes.
Culture & Benefits
- Opportunity to contribute to a global gaming mission and work with teams across five continents.
- Gamer-centric workplace culture focused on personal and professional growth.
- Inclusive and respectful workplace committed to equal opportunity and reasonable accommodations.
- Support for consistent service standards, knowledge sharing, and operational excellence.
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