10 часов назад
Customer Service and Merchant Support Specialist (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service and Merchant Support Specialist (Fintech): Supporting end-to-end merchant operations, payment processing, onboarding, fraud management, and customer service in a regulated payment environment with an accent on KYM/KYC, disputes, chargebacks, settlement operations, and Bank of Thailand compliance. Focus on investigating suspicious transactions, coordinating payment channel issues, maintaining operational controls, and improving SOPs and merchant support workflows.
Location: Bangkok, Thailand
Company
Razer is a global gaming technology company operating across multiple continents and providing gamer-focused products and services.
What you will do
- Serve as the primary contact for merchants, handling inquiries, payment issues, escalations, disputes, refunds, chargebacks, and settlement matters.
- Support merchant onboarding by coordinating documentation, operational readiness, website reviews, business verification, and EDC terminal installation records.
- Assist with fraud prevention, suspicious transaction investigations, Central Fraud Registry processes, compliance monitoring, and regulatory reporting.
- Coordinate with Business Development, Product, Engineering, Risk, Compliance, and Operations teams on payment channels, integrations, UAT, and operational issues.
- Develop and improve SOPs, workflows, knowledge resources, operational controls, and merchant service processes.
Requirements
- Bachelor’s degree in Business Administration, Finance, Economics, Information Technology, or a related discipline.
- At least 3 years of experience in merchant support, customer service, payment operations, eCommerce, fintech, financial services, or a related field.
- Strong understanding of payment processing, transaction flows, refunds, disputes, chargebacks, and settlements.
- Experience collaborating with business, product, engineering, risk, compliance, and operations teams.
- Excellent communication skills in both Thai and English.
- Ability to manage multiple priorities independently and work rotating shifts when required.
Nice to have
- Experience with KYM/KYC, merchant onboarding, regulatory compliance, fraud monitoring, or fraud investigations.
- Knowledge of Central Fraud Registry processes or Bank of Thailand-regulated payment environments.
- Experience developing SOPs, operational frameworks, and process improvement initiatives.
- Familiarity with card acquiring, payment gateways, e-wallets, QR payments, or related payment ecosystems.
- Professional certifications in payments, compliance, fraud management, or operational excellence.
Culture & Benefits
- Opportunity to contribute to a global gaming mission and work with teams across five continents.
- Inclusive and respectful workplace committed to equal opportunity and fair treatment.
- Reasonable accommodations are provided where needed for disability and religious practices.
- Full-time employment with a gamer-centric work environment and opportunities for professional growth.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →