IT, Implementation, and Support Technician I

Location: Sacramento, CA, United States

Salary: $24.00–$27.00 per hour

Company

hirify.global provides workplace and facility management services supported by internal IT systems, including the 4insite platform.

What you will do

• Provide first-line technical support for employees through tickets, phone calls, voicemail, and remote support tools.
• Triage and assign tickets in coordination with higher-tier technicians, IT teams, and other departments.
• Support onboarding of new clients, sites, and modules onto the 4insite platform, including area profiling and scope-of-work updates.
• Deploy and configure laptops, mobile devices, peripherals, software, services, and operating-system settings.
• Investigate and document incidents involving systems, access, licensing, operating systems, Microsoft Office, and internal applications.
• Travel to customer sites for implementation, transition, and field support, with travel of up to 20%; participate in on-call or after-hours maintenance when required.

Requirements

• Associate degree with a technical major, such as computer science, or two years of related experience and/or training.
• Basic knowledge of Microsoft products, laptop computers, mobile devices, enterprise computing environments, Active Directory, networking, remote-control software, and operating systems.
• Ability to provide customer support, document support interactions, and follow internal procedures and policies.
• Ability to maintain current knowledge as supported systems are changed and upgraded.
• A valid driver's license may be required.

Nice to have

• CompTIA A+ certification or equivalent.

Culture & Benefits

• Comprehensive benefits packages are offered.
• Quiet work environment with reasonable accommodation available for employees with disabilities.
• Equal opportunity workplace with protection against discrimination based on legally protected characteristics.