Onboarding Specialist (OB) (SaaS)

Location: Barcelona Office, onsite

Company

hirify.global is building a multi-product operating system for experience businesses, combining operations management, payments, websites, booking growth, bookkeeping, and native AI capabilities.

What you will do

• Own end-to-end onboarding journeys from newly signed contracts to active platform usage.
• Guide experience creators through account setup, platform configuration, initial bookings, and product adoption.
• Manage multiple onboarding projects while maintaining accurate data, statuses, and timelines in HubSpot CRM.
• Coordinate account handovers with Account Executives and prepare transitions to Customer Success Managers.
• Identify customer friction, collect insights, and share feedback with Sales, Product, and Customer Success teams to improve localized workflows.

Requirements

• Experience in onboarding, Customer Success, account management, customer support, or a related client-facing role.
• Native Spanish and strong professional English.
• Strong, empathetic communication skills across phone, video, and email.
• Proactivity, ownership, agency, and curiosity about how systems work.
• Ability to explain technical or process-heavy topics clearly to non-technical users.

Nice to have

• Experience or strong interest in SaaS, travel, hospitality, events, or marketplace platforms.
• Familiarity with HubSpot or sales tools such as Gong.
• Additional European language skills.

Culture & Benefits

• Join the founding team for the Spanish market launch and help shape regional strategy, team culture, and market presence.
• Work in a collaborative, fast-moving environment with autonomy, trust, and flexibility.
• Help adapt local workflows and payment setups while processes are being built.
• Receive direct opportunities to influence the product and continue learning in a high-growth environment.
• Preferred start date: October or November; applications are reviewed on a rolling basis.