Customer Engineer (Semiconductor Equipment)

Location: Kulim, Malaysia. On-site work with customer equipment; travel required for 25% of the time. Relocation is not available.

Company

Global materials engineering company designing, building, and servicing equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Install, maintain, and upgrade customer equipment alongside Senior Field Service Engineers.
• Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues.
• Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Communicate and coordinate directly with customers to support smooth equipment operation.
• Follow on-site safety, environmental, cleanroom, and operational requirements.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of experience in customer or field service support, or a related technical field.
• Ability to read and interpret electrical and mechanical schematics and diagnose basic technical problems.
• Basic mechanical aptitude in areas such as pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters, plus basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license, ability to obtain a passport if travel is required, and ability to meet all on-site requirements.

Nice to have

• 2–4 years of experience in customer or field service support, or a related technical field.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Employee health and wellbeing programs with personal and professional support.
• Training provided for maintenance of the required equipment systems.
• Work in a cleanroom using appropriate personal protective equipment.
• Regular travel of approximately 25% of working time.