Customer Engineer, Manager (Semiconductor)

Location: Singapore, Singapore

Company

hirify.global designs, builds, and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Forecast financial, manpower, and operational requirements for startup, warranty, service agreement, and paid service activities.
• Manage equipment startups, local inventories, RMA procedures, warranty costs, and days sales outstanding.
• Ensure customer satisfaction, system performance, guaranteed uptime, and timely escalation of system downtime.
• Hire, train, and develop customer engineers while setting goals and career development plans.
• Promote safety practices, quality improvement, reduced cycle time, and continuous technical performance improvement.
• Collaborate with marketing and sales to identify and pursue service agreement opportunities.

Requirements

• In-depth understanding of concepts, theories, and principles within the relevant engineering job family.
• Working knowledge of the semiconductor and advanced display equipment industry and service operations.
• Experience managing a generally homogeneous team and adapting priorities to operational challenges.
• Ability to resolve technical, operational, and organizational problems.
• Ability to guide and influence internal stakeholders and external customers.
• Compliance with hirify.global' Standards of Business Conduct and safety requirements.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Employee health and wellbeing programs and support.
• Regular employment with full-time status.
• Relocation eligibility is not available for this position.