Technical Service Administrator (Medical Devices)

Location: Neo Irakleio, Attiki, Greece; hybrid model with 2 days working from home and 3 days at the office in the Markopoulo area.

Company

Medical technology company focused on healthcare solutions and supporting the delivery of patient care.

What you will do

• Coordinate medical device exchanges when equipment issues arise.
• Manage the movement of medical devices between hospitals and warehouses.
• Provide operational support to customers and internal teams.
• Maintain accurate databases, records, and device information.
• Enter and update data in ERP systems and investigate discrepancies.
• Coordinate with Customer Service, Supply Chain, Warehouse, Quality, Sales, and third-party companies to resolve complaints and improve device reliability.

Requirements

• Experience in administration, customer care, operational support, or a similar coordination role.
• Strong customer focus and commitment to high-quality service.
• Collaborative attitude and ability to remain effective in a fast-paced environment.
• Good written and spoken Greek and English.
• Confidence using Microsoft Office and CRM platforms.
• Biomedical Engineering degree or equivalent experience and knowledge of hospital operations are advantageous.

Nice to have

• Experience handling invoices.
• Biomedical Engineering background or equivalent experience.
• Knowledge of hospital operations.

Culture & Benefits

• Initial one-year contract.
• Group medical insurance plan.
• Purposeful work supporting healthcare professionals and patients.
• Collaborative culture focused on teamwork, respect, and continuous improvement.
• Career development opportunities within a global healthcare organization operating in more than 100 countries.