Patient Experience Coordinator (Healthcare)

Location: Fully remote internationally; full-time schedule of 30–40 hours per week, including one weekend day.

Compensation: $7–8 per hour, with the final rate based on experience and qualifications.

Company

hirify.global is a comprehensive women’s health provider delivering longitudinal hormonal, metabolic, and reproductive care through multidisciplinary teams.

What you will do

• Provide empathetic patient support through phone, email, and in-app messaging.
• Coordinate communication between patients, providers, internal teams, and billing.
• Guide patients through appointment scheduling, telehealth services, and general service inquiries.
• Communicate billing updates clearly and accurately.
• Maintain accurate patient information while handling sensitive data.
• Identify patient pain points and share insights to improve the patient experience.

Requirements

• 1.5+ years of experience in customer support and/or patient-facing roles.
• Strong verbal and written communication, empathy, problem-solving, organization, and attention to detail.
• Ability to navigate multiple technical systems and work with sensitive information.
• Quiet, private workspace and reliable internet for confidential patient communications.
• Availability for a full-time schedule of 30–40 hours per week, including one weekend day.

Nice to have

• Medical reception experience.
• Familiarity with Electronic Health Records systems.
• Previous experience in a remote work setting.

Culture & Benefits

• 100% remote work.
• 1099 contractor arrangement.
• Equal-opportunity workplace committed to diversity and inclusion.