Customer Support Technician III-EPI (Semiconductor)

Location: Wuxi, China

Company

hirify.global provides materials engineering solutions and equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Plan daily work within the assigned territory and complete preventive and remedial maintenance.
• Perform periodic maintenance, wet cleans, equipment start-ups, warranty work, paid service, and service contract activities.
• Verify equipment operational quality, troubleshoot process variations, and support system uptime improvements.
• Instruct customers on equipment operation and maintenance and coordinate support plans with customer management.
• Provide technical guidance to less experienced personnel and participate in customer meetings.
• Apply Statistical Process Control and Quality Improvement Process methods to improve productivity and equipment performance.

Requirements

• Proficiency in a range of analytical processes and procedures.
• Understanding of how the service team integrates with other teams to achieve objectives.
• Ability to solve atypical or infrequent problems using established precedents and procedures.
• Ability to work in a physically demanding cleanroom environment, including extended walking and standing, bending, kneeling, climbing, and lifting up to 35 lbs.
• Ability to distinguish colors, work around difficult-to-tolerate noise, and use hand and power tools.
• Ability to use required personal protective equipment, including coveralls, respirators, chemical aprons, and face shields.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Health and wellbeing programs supporting employees at work and at home.
• Regular travel required, approximately 20% of the time.
• Relocation eligible.
• Regular full-time employment.