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Manager, Sales Support - Enterprise (Hybrid - Night Shift)
Описание вакансии
Текст:
TL;DR
Manager, Sales Support - Enterprise (Hybrid - Night Shift) (Enterprise sales operations): Leading multiple sales support workstreams, including Sales Support, ECAS, and ESSS, with an accent on SLA delivery, workforce performance, reporting, and customer experience. Focus on developing supervisors, improving underperforming teams, managing operational change, and implementing scalable process improvements in a hybrid night-shift environment.
Location: Hybrid work setup in Ortigas Center, Pasig City, Philippines; night shift, weekends, variable schedules, and overtime may be required.
Company
Business provides connectivity, communications, networking, cybersecurity, wireless, and managed solutions for organizations.
What you will do
- Lead daily operations across Enterprise Sales Support, Enterprise Customer Advocacy Services, and Enterprise Sales Systems Support.
- Manage service levels, productivity, quality, customer experience, staffing, queue management, and operational performance.
- Lead, coach, and develop Supervisors through performance management, career development, succession planning, and leadership development.
- Analyze operational, financial, and workforce data; prepare dashboards, forecasts, activity reports, trend analyses, and executive reporting.
- Partner with Sales, Operations, PMO, Engineering, and Training to improve reporting, operational readiness, onboarding, and cross-training.
- Own process improvement and change initiatives from planning through implementation, measurement, and sustained adoption.
Requirements
- 6–8 years of relevant leadership experience in a fast-paced environment, including leading team leaders, Supervisors, or Managers.
- Strong leadership, communication, coaching, critical thinking, and performance management skills.
- Proven experience with change management and improving underperforming teams.
- Experience using Salesforce CRM; ordering tools experience is preferred.
- Ability to work the required night shift, extended hours, weekends, variable schedules, and overtime.
- Ability to work in a hybrid setup in Ortigas Center, Pasig City. A Bachelor's Degree is preferred.
Culture & Benefits
- Benefits and support designed to address employees' physical, financial, and emotional well-being.
- Always-on tools, personalized guidance, and support for major life milestones and everyday needs.
- Culture focused on customer experience, teamwork, learning, results, growth, inclusion, and continuous feedback.
- Equal opportunity workplace with consideration for qualified applicants regardless of protected characteristics.