4 дня назад
Desktop Engineer (Windows)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Desktop Engineer (Windows): Providing first- and second-level desktop support for hardware, software, accounts, and mobile devices used by more than 700 Dublin office employees with an accent on Windows administration, hardware troubleshooting, and user access management. Focus on diagnosing complex incidents, maintaining support procedures and knowledge bases, and supporting high-performance multi-monitor workstations in a fast-paced trading environment.
Location: Dublin, Ireland; onsite support for the Dublin office
Company
is a global quantitative trading firm using scientific research, machine learning, and technology to develop systematic trading strategies.
What you will do
- Provide first- and second-level support for desktop hardware, software, user accounts, peripherals, and iOS and Android devices.
- Support more than 700 users in the Dublin office and collaborate with technology teams in Dublin, London, Philadelphia, and external support organizations.
- Diagnose and resolve complex hardware and software queries through the ticketing system.
- Build PCs, install software, manage procurement, and troubleshoot multi-monitor workstations and components.
- Improve support procedures and implement agreed tools and runtime environments.
- Maintain the knowledge base and keep runbooks up to date.
Requirements
- At least 3 years of experience providing desktop support for software and hardware systems.
- Strong knowledge of Windows desktop operating systems, Microsoft 365 products, and Active Directory.
- Experience troubleshooting peripherals, printers, graphics cards, KVM switches, RAM, and multiple-screen setups.
- Ability to monitor and diagnose desktop issues, including Windows registry configuration.
- Understanding of PowerShell scripting; SCCM experience is advantageous.
- Bachelor’s degree in a technical discipline or equivalent experience, with strong communication, organization, and prioritization skills.
Nice to have
- Ability to lead and mentor a team.
- Trading-user or development-support experience.
- Experience with SCCM.
Culture & Benefits
- Fast-paced, demanding, and collaborative technical environment.
- Close cooperation with internal IT functions, software development teams, system architects, and external vendors.
- Participation in early-morning and late-evening shift rotations, with occasional out-of-hours support.
- Opportunity to continuously develop technical skills and improve support practices.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →