ISP Technical and Customer Support Specialist (After-Hours)

Location: Remote work-from-home setup aligned with the Los Angeles, California time zone; the job listing also specifies Logan, Utah. Availability during US West Coast and Texas hours is required.

Company

hirify.global provides staffing and support services, placing professionals with client organizations.

What you will do

• Provide phone coverage during after-hours and weekend shifts.
• Handle inquiries from residential, commercial, and government customers.
• Troubleshoot internet connectivity and service-related issues.
• Support weekday overflow and maintain service levels against established KPIs.
• Respond through phone, email, and ticketing systems while maintaining accurate records.
• Escalate technical issues and coordinate with internal operations teams.

Requirements

• Experience in customer service, technical support, help desk, or an ISP environment.
• Previous experience supporting internet, telecommunications, or technology services is highly preferred.
• Excellent verbal and written English communication skills.
• Strong troubleshooting, problem-solving, attention-to-detail, and independent-working skills.
• Ability to work US time zones, particularly West Coast and Texas hours.
• Stable home office with high-speed internet and backup power; proficiency with Google Meet, Zoom, and ticketing systems.

Culture & Benefits

• Permanent work-from-home setup.
• Flexible scheduling based on client-defined holiday schedules.
• Full-time staff may access hirify.global health insurance benefits.
• Health insurance coverage is available for eligible contractor locations.
• No long-term lock-in contract; termination requires 30 days' notice.